What to Do if a Vendor Doesn’t Respond

Sometimes vendors are busy with events and might not reply immediately. Here’s what to do:

1. Wait at least 48 hours – vendors may be preparing for or attending an event.

2. Check your email inbox & spam/junk folder – replies may be filtered.

3. If your booking is not yet paid/confirmed:

   • You can send a message through the vendor’s profile chat.

4. If your booking is paid and confirmed:

   • You’ll receive the vendor’s phone number and email address.

   • Use these to contact the vendor directly if they haven’t replied inside Celavivo.

5. If you still receive no reply within 72 hours, contact Celavivo Support at [email protected].

✅ Celavivo monitors vendor responsiveness. Vendors who repeatedly ignore customers may have their listings paused or removed.