Cancellation rules
Celavivo
Last Update 10 days ago
✅ Customers:
You may cancel a booking by contacting the vendor directly via the Celavivo messaging system.
The 12% deposit is non-refundable, except if the vendor cancels or fails to show up.
For last-minute cancellations, check the vendor’s own cancellation terms listed in the contract.
If you must cancel a confirmed booking, notify the customer immediately.
Frequent or unexplained cancellations may result in suspension from Celavivo.
Vendors are encouraged to update their availability calendar to avoid accidental bookings.