Refunds and disputes

Celavivo aims to resolve disputes fairly and efficiently.

• The 12% deposit is only refundable if the vendor cancels or cannot fulfill the service.

• Refunds are not guaranteed for customer-initiated cancellations unless stated in the contract.

• If there’s an issue (e.g., no-show, service not delivered), contact Celavivo Support immediately.

• We may review chat history, contracts, and any uploaded evidence to help resolve the issue.