Refunds and disputes

Celavivo

Last Update 10 days ago

Celavivo aims to resolve disputes fairly and efficiently.


💰 Refunds:
  • The 12% deposit is only refundable if the vendor cancels or cannot fulfill the service.

  • Refunds are not guaranteed for customer-initiated cancellations unless stated in the contract.


⚖️ Disputes:
  • If there’s an issue (e.g., no-show, service not delivered), contact Celavivo Support immediately.

  • We may review chat history, contracts, and any uploaded evidence to help resolve the issue.

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